1. Always try to use numbering if your ticket has more than one deliverable.
  2. Use URL's whenever possible when referring to web pages. Rather than saying "on the company overview page" - it is more useful to say "on http://www.frontierwebdev.com/company". Just copy and paste the url from the web page you are referring to.
  3. If there is a deadline, include the deadline in your ticket description. That way Frontier will be able to let you know as soon as possible if that deadline can be met.