Status	{$item->statusTitle|htmlspecialchars}
Full Name	{capture assign = 'fullName'}{$item->firstName|htmlspecialchars} {$item->lastName|htmlspecialchars}{/capture} {if $item->moduleUrl} {$fullName} {else} {$fullName} {/if}
Email / Phone	{mailto address = $item->email encode = 'javascript'} / {$item->directPhone|htmlspecialchars}