Event ID,Name,Type,Subtype,Start Date,End Date,Start Time,End Time,Location,Member Price,Nonmember Price AOGPWRLORW2,Cyber Security - Session 2,Webinar,,3/13/2014,3/13/2014,9:00 AM,10:00 AM,,75,95 AOGPWRLORW3,Cyber Security - Session 3,Webinar,,4/17/2014,4/17/2014,9:00 AM,10:00 AM,,75,95 WAKWWTEBVN2,Customer Service - Phrasing for Successful Conclusions,Webinar,,6/19/2013,6/19/2013,1:00 PM,2:30 PM,,95,115 WAKWWTEBVN3,Customer Service - Professional Telephone Image,Webinar,,7/18/2013,7/18/2013,1:00 PM,2:30 PM,,95,115 WAKWWTEBVN4,Customer Service - Taking Angry Customers from Unreasonable to Reasonable,Webinar,,9/13/2013,9/13/2013,1:00 PM,2:30 PM,,95,115 WAKWWTEBVN5,Customer Service - Serving Internal Customers,Webinar,,10/2/2013,10/2/2013,1:00 PM,2:30 PM,,95,115 BPXYHXKECK2,Customer Service - Helping Consumers Understand Usage,Webinar,,4/3/2014,4/3/2014,1:30 PM,3:00 PM,,95,115 BPXYHXKECK3,Customer Service - Handling High Bill Complaints,Webinar,,5/14/2014,5/14/2014,10:00 AM,11:30 AM,,95,115 BPXYHXKECK4,Customer Service - Dealing with Stress & Stressors,Webinar,,6/24/2014,6/24/2014,1:30 PM,3:00 PM,,95,115 BPXYHXKECK5,Customer Service - Importance of Body Language,Webinar,,7/22/2014,7/22/2014,10:00 AM,11:30 AM,,95,115 981E6789A12,Substation Maintenance and Operation,Workshop,Regional,8/18/2004,8/18/2004,8:30 AM,3:30 PM,Alexandria Light & Power,100,100 981E6789A13,Substation Maintenance and Operation,Workshop,Regional,8/24/2004,8/24/2004,8:30 AM,3:30 PM,Austin Utilities,100,100 981E6789A14,Substation Maintenance and Operation,Workshop,Regional,8/25/2004,8/25/2004,8:30 AM,3:30 PM,MMUA Training Center,100,100