__('[%s] %s', $this->getTicket()->getUid(), $this->escapeHtml($this->getTicket()->getSubject())); } /** * @return bool */ public function isLoggedIn() { return Mage::getSingleton('customer/session')->isLoggedIn(); } /** * @return string */ public function getBackUrl() { return $this->getUrl('helpdesk/customer/index', array('_secure' => Mage::app()->getStore(true)->isCurrentlySecure())); } }